Tel: 079 21 10 49 44

E-mail: ldid@ymail.com


Please read the lakedistrictintensivedriving terms and conditions of trading applicable to all intensive driving courses.

Lake District Intensive Driving Courses 'Terms and Conditions'
are listed below.

The terms & Conditions represent the basis upon which all driving tuition (lessons and courses) are offered to the public by Lake District Intensive Driving (herein referred to as LDID).

It should be noted that on booking driving tuition (lessons and courses) with LDID, all pupils agree to abide by the terms and conditions below.

The LDID contract of service is between the pupil concerned and LDID.

 

The Terms & Conditions are:-

1. Intensive Driving Courses General Information

2. Payment of Intensive Driving Course

3. Cancellation

4. Use of the LDID Tuition Vehicle

5. Time-keeping

6. DSA Practical Driving Test Booking

7. DSA Practical Driving Test Cancellation

8. Unsuitable Weather Conditions for Tuition or Test

9. Complaints Procedure

10. Your Statutory Rights

 

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E-mail: ldid@ymail.com



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Intensive Driving Courses in the Lake District

Lake District Intensive Driving Courses 'Terms and Conditions' .

1. Intensive Driving Courses General Information

i) A deposit is to be payable to LDID when booking an intensive driving course. The deposit paid is NOT refundable in the event of the pupil cancelling within three weeks prior to the period of driving tuition and once the relevant booking has been accepted and agreed by both LDID and the pupil concerned.

ii) The contract for the intensive driving course is deemed to begin on the day the intensive driving course or date the pupil's deposit is paid, whichever is actioned first.

iii) When a Driving Standards Agency (herein referred to as DSA) Practical Driving Test is included the intensive driving course will include the time taken to sit the practical driving test (approximately 57 minutes).

iv) At the request of the pupil LDID will pay the DSA Fee for the practical driving test on behalf of the pupil who has booked an LDID intensive driving course. This fee will be invoiced to the pupil by LDID including a £15 administration charge. This administration charge may be waived by LDID at its own discretion. In all cases the current DSA Practical Driving Test Fee is payable by the pupil.

v) In the event of the deposit not being paid by the due date LDID reserve the right to cancel the pupil's intensive driving course. LDID reserve the right to cancel the pupil's DSA Practical Test booking with the DSA where the invoice for the DSA Practical Driving Test Fee has not been paid within 5 working days of the driving test date.

vi) The deposit payment to LDID by the pupil is deemed to be the pupil's agreement for the intensive driving course purchased to be conducted in accordance with the LDID terms and conditions.

vii) All invoices from LDID will show various methods for payment of the invoice. These include Bank Transfer, Cheque and Credit Card / Debit Card via PayPal. No additional charges are made for Bank Transfer or Cheque payments. For all Credit / Debit card payments via PayPal an additional 3.8% handling charge will be applied to cover the PayPal Charges. For example of an LDID invoice covering the DSA Practical Driving Test Fee paid by LDID on the pupil's behalf of £62 will attract an additional £2.35 to cover the PayPal charges making the total payment payable £64.35.

viii) At the time of the intensive driving course booking LDID will raise a further invoice in addition to the deposit for the Balance of the pupil's intensive driving course.The Balance after deposit is payable on the date the pupil's intensive driving course commences. The invoice will show the various methods for payment including Bank Transfer, Cheque and Credit Card / Debit Card via PayPal. If the pupil prefers to pay with Cash on the first day of a pupil's intensive driving course then this is also acceptable to LDID. LDID reserve the right not to commence a pupil's intensive driving course until all invoices have been paid in full. Please note that all invoices paid via Paypal Credit / Debit Card will have the additional 3.8% PayPal charges applied without exception.

ix) In all cases LDID will provide a receipted invoice to the pupil. This will be done via email although a printed copy may be requested by the pupil.

x) If for any reason LDID is not able to use one of their their own driving instructors to provide tuition for a pupil's intensive driving course, then LDID will to its utmost to sub-contract the pupil's intensive driving course out to another fully qualified DSA Approved Driving Instructor. In this case the LDID Terms & Conditions will still apply to the pupil's intensive driving course.

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.n) In the event of a driving lesson, intensive driving course or part thereof being cancelled, no penalty will be incurred providing that the LDID instructor can source alternative work for the same training period in question. If this is not possible, the full training fee for the said training period may (at the discretion of theLDID Driving instructor) be charged in full. Therefore, to ensure your LDID instructor can source alternative work, the cancellation of an intensive driving course will only be accepted within 7 working days (not including Saturday, Sunday or Bank Holidays) of an intensive driving course being booked. If less than 7 days notice of cancellation is given, the remaining intensive driving course fees MUST be paid in full without exception. If payment is not paid in full, legal assistance will be initiated to recover the said intensive driving course fees for whatever driving course booked. Cancellation of a short notice intensive driving course (i.e. where start date is less than 7 days from date of booking), will NOT be possible and the remaining intensive driving course fees MUST be paid in full without exception. If payment is not paid in full, legal assistance will be initiated to recover the said outstanding intensive driving course fees for whatever driving course booked.

o) If a pupil decides to cancel their intensive driving course before the said intensive driving course is completed, it is agreed that APD will NOT refund any monies paid. However, as an act of goodwill we will gladly discount any future intensive driving course booked by the said pupil within 3 months of them cancelling their original intensive driving course. All other driving lessons require 48 hours notice of cancellation. Failure to comply with our cancellation policy will result in any intensive driving course or driving lesson booked being charged in full. Cancellation requests must be made in writing and emailed to ldid@ymail.com

p) If a pupil fails to complete their intensive driving course in full i.e. he/she does not complete the full number of hours of driving tuition booked for their intensive driving course, LDID reserve the right to cancel the said pupils practical driving test without exception.

q) If a pupil does not respond to any communication made by their allocated ADI, it is agreed that LDID reserve the right to cancel any driving lessons or driving test booked until communication is re-established by the pupil. Once communication has been re-established, the pupils allocated ADI will re-schedule any outstanding driving lessons where possible. Please note that if the pupil concerned has booked an intensive driving course they may not be able to receive all of their remaining lessons if there is insufficient time to do so.

r) If a pupil is absent without prior agreement with their allocated driving instructor, the absent time will be charged at the normal lesson or intensive driving course pro-rata rates.

s) It is the sole responsibility of each pupil to check and agree their practical test date and courses details when provided to them by LDID and prior to paying the required deposit. If an error is identified after the deposit payment has been made, any pupil booking driving lessons or an intensive driving course of any descriptions agrees not to hold LDID accountable for any booking error made regarding driving course or practical driving test dates/details. Any such error made regarding driving course or practical driving test dates/details will be deemed as being the sole responsibility of the pupil concerned. Therefore a thorough check of any practical test date and course details provided by LDID must be made by the pupil concerned

t) When an intensive driving course is booked and paid in full before the commencement of the said intensive driving course, it is mutually agreed between the pupil and LDID that the training for the said intensive driving course must commence within 6 months of the payment date. After this 6 month period has elapsed it is agreed that LDID are not obliged to provide training.

u) Depending on how far a pupils pick up point is from the DSA Test Centre, it is agreed that the last 2-3 hours of each intensive driving course is utilised for: (i) picking the pupil up from there pick up point and driving them to the relevant DSA Test Centre; (ii) time taken for the pupil to sit their practical driving test and (iii) dropping the pupil off at their agreed drop off point once the practical test has finished.

v) Failure to comply with our cancellation policy will result in any intensive driving course or driving lesson booked being charged in full. Date of booking is effective from the date the pupils practical driving test is booked/deposit is paid toLDID.

NB. Please ensure you know what an intensive driving course consists of before purchasing one of our courses. Intensive driving courses are an excellent way to learn to drive for some individuals, but others can find them overwhelming. Finding that the course you have purchased is difficult is not a reason to cancel.

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2. Payment of Intensive Driving Course

As stated in item 6 above, a non-refundable deposit must be paid in advance of any intensive driving course taking place. The remainder of the course fee can be paid by either (i) bank transfer, no less than 7 days prior to the intensive driving course commencement date; (ii) PAYPAL transfer (any additional costs associated by using PAYPAL must be paid by the pupil); (iii) cash payment at the commencement of the said intensive driving course.

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3. Cancellation

In the event of a driving lesson, intensive driving course or part thereof being cancelled, no penalty will be incurred providing that the LDID instructor can source alternative work for the same training period in question. If this is not possible, the full training fee for the said training period may, at the discretion of the LDID Driving instructor, be charged in full. Cancellation of a short notice intensive driving course(i.e. where start date is less than 7 days from date of booking), will NOT be possible and full payment of the booked intensive driving course fees will be required. If payment is not paid in full, legal assistamce may be sought in order to recover the said intensive driving course fees.

If a pupil decides to cancel their intensive driving course before the said intensive driving course is completed, it is agreed that LDID will NOT refund any monies paid. However, as an act of goodwill we will gladly discount any future intensive driving course booked by the said pupil within 3 months of them cancelling their original intensive driving course. All other driving lessons require 48 hours notice of cancellation. Failure to comply with our cancellation policy will result in any intensive driving course or driving lesson booked being charged in full. Cancellation requests must be made in writing and emailed to ldid@mail.com.

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4. Use of the LDID Tuition Vehicle

In the interests of customer, public and DSA staff safety, your LDID ’ instructor reserves the right to withhold the use of their tuition vehicle for the practical driving test if, in their opinion, your driving is actually or potentially dangerous. The practical driving test fee (currently £62) will be forfeited if your practical test is cancelled within three working days of the said test.
 
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5. Time-keeping

All pre-agreed driving lessons must commence/finish on times agreed between pupil and driving instructor. If the pupil is late for his/her lesson for any reason, the time will still be chargeable.
If the driving instructor is late, the time will be added on at the end of the lesson or at another time suitable for the pupil. In situations where this isn't convenient for the pupil, then the time will not be chargeable.
 
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6. DSA Practical Driving Test Booking

(i)LDID will book and pay for a pupils practical driving test using DSA weekday (MON - FRI) test fee rates ONLY. It is a condition of booking an intensive driving course with LDID that weekend practical test fee supplement charges/rates must be paid by the pupil concerned.

(ii)When the situation arises that a pupil books and pays for their own practicalo driving test, LDID will refund the practical driving test fee ONLY after the said pupil has completed their intensive driving course and taken their practical driving test. It's a requirement that the intensive driving course and practical driving test is taken before the practical driving test fee will be refunded to the said pupil. If the pupil fails to complete their intensive driving course with LDID or sit their practical driving test in an allocated LDID instructors car (unless otherwise agreed) for any reason whatsoever, their practical driving test fee will NOT be refunded by LDID. No course completion/practical driving test taken = No refund!

(iii) The management of a pupils practical test booking is solely the responsibility of the pupil.

(iv) When a pupil changes a practical test date, the following email address must be inserted into the relevant DSA form:LDID@ymail.com

(v) If a pupil changes their practical driving test date without informing LDID in writing, then LDID reserve the right to change again the said pupils practical driving test date to a date and time suitable for the said pupils allocated driving instructor OR other available driving instructor. Therefore, to avoid any upset or distress, any pupil wanting a change of practical driving test date must seek approval from LDID both verbally and in writing before any date change is implemented.

(vi) If a pupil changes their practical driving test date without LDID approval and the new date is less than 4 clear working days away from the date the test date change was implemented, APD will not refund any fees in the event that they cannot source an ADI for the new practical test date or period of training

.(vii) When a pupil books their own practical test date, LDID cannot and will not be held responsible if a pupil provides their allocated driving instructor with the incorrect test date and/or time. In the event a pupil provides their allocated driving instructor with an incorrect test date/time, LDID waive all responsibility.

An administration fee of £15 will be charge by lakedistrictintensivedriving.co.uk for all DSA Practical Driving Tests booked. This administration fee may be waived at the discretion of LDID.

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7. DSA Practical Driving Test Cancellation

Failure to provide the required notice of the candidate's intention to postpone or cancel the DSA Practical Driving Test Appointment without a least three clear working days will result in the loss of the pupil's test fee.LDID requires four clear working days notice in order to inform the DSA at least three clear working daysof the notice of cancellation or postponement required by the DSA.

LDID cannot be held responsible for any postponement or cancellation of tests by the DSA. The DSA will do all that is possible to arrange another test as quickly as possible and LDID will assist the pupil in this event as well as with any to reclaim expenses from the DSA.

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8. Unsuitable Weather Conditions for Tuition or Test

All LDID driving instrucotrs reserve the right to postpone or cancel any tuition if he/she feels that the weather or road conditions are unsuitable or dangerous. This also applies to the DSA Examiner who will not conduct a Practical Driving Test if he/she feels the weather or road conditions are unsuitable or dangerous resulting from adverse weather. LDID will re-schedule any such tuition time at no additional cost to the pupil concerned. In the event of a DSA Practical Driving Test being cancelled by the DSA Examiner this not within the controlof LDID and therefore no additional time can be given or compensation made. The DSA have a compensation scheme in the event of a DSA not conducting the driving test and LDID will advise the pupil accordingly.

It must be noted that LDID cannot be held responsible for costs incurred by the pupil should he/she have to postpone any lessons, for whatever reasons.

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9. Complaints Procedure

Where any LDID pupil has a complaint about any aspect of the intensive driving course or the tuition being provided, the pupil is obliged to make the complaint to the LDID drining instructor at the arliest possible time. In the unlikely event of this not being resolved to the pupil's satisfaction then the complaint must be sent in writing to LDID, Field Cottage, Church Road, Levens, Kendal Cumbria LA8 8PP or emailed to LDID@ymail.com.

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10. Your Statutory Rights

Your statutory rights relating to mis-described or faulty goods or services provided by LDID are not affected in the above mentioned Terms and Conditions.

LDID and its instructors have a statutory requirement and obligation to provide all of pupils on intensive driving courses with goods and services fit for the purpose for which they were bought and as described.Please contact your local Trading Standards Department or Citizen's Advice Bureau where you have any doubts whatsoever about your statutory rights..

Thanks for reading the Lake District Intensive Driving Terms & Conditions.
Chris Lansdowne

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